We Need Innovative Bureaucrats


Gonna combine a couple ideas I have been toying around with in my head the last couple of days.
First, if you haven't heard already, the Drew MySpace trial concluded with a conviction. Its a mixed bag result, but the "jury did find there’s a crime based on accessing a Web site and not following its terms of service.” This woman should be punished, but there is little doubt in my mind that this is a terrible legal outcome which almost certainly must be overturned at some level. Because I think we have yet to hear the last of this case, I will save my full articulation for a later post.
The second thought comes from Tom Friedman's new book, Hot, Flat and Crowded. Its a good book and I recommend reading it, but one idea that stood out to me was his reference to the idea of "revolutionary bureaucrats." In effect, those people that no one knows about but who nevertheless are the driving forces behind revolutionary adoption.
What occurred to me is that while revolutionary bureaucrats are certainly necessary to get the ball rolling, we need many fewer revolutionary bureaucrats than we need innovative bureaucrats.
So, let's use the MySpace case as a example. There are a lot of things that went wrong in this case and chief among them is the actual crime (yes crime - I think we can all agree on that whether or not we have a viable punishment mechanism in place). But, from a bureaucratic standpoint, what happened here is that technology and society got so far ahead of the bureaucracy that it simply could not cope and in many ways became worse than useless. The bureaucracy here is actually undermining itself because in trying to cope it is only exposing its fundamental weaknesses to the public - thus, it would be better off being useless.
So, we need to ask ourselves: why did the bureaucracy, the government, get so far behind? I think it is because we have a lack of innovative bureaucrats, not revolutionary bureaucrats. The people that put the Computer Fraud and Abuse Act in place in 1986 were revolutionary bureaucrats. At a time when fewer than 10 Senators probably understood computers, someone nonetheless had the foresight and energy to get an anti-computer fraud and hacking law through Congress. That's great. But, here's the thing about revolutionaries ... they are always after the next revolution and rarely stay around for the implementation (here is a classic example). Who's left are the ordinary bureaucrats. What we need is for a bunch of those ordinary bureaucrats to become innovative.
We could have predicted the MySpace case. There were lots of cases before this Drew case where MySpace terms of service were violated to effectuate bad personal results on other people. We knew this was a problem. But, we didn't do anything about it because all the people in positions of influence, or bureaucrats, either didn't know, didn't understand or didn't act if they did. Thus, when one of these cases finally did grab enough headlines for the world to care, we simply didn't have a bureaucratic mechanism for dealing with it. No one was innovative enough to notice, understand and articulate a policy on the thousands of previous cases. That's not a lack of revolution, that's a lack of innovation in our government.
Now, there are certainly benefits to a solely reactionary government, so I hope you don't take what I am saying lightly. Bureaucrats are incentivized to be reactionary and not innovative for a reason ... it makes for safer, albeit slower, government. The policy structures in place rarely reward innovation and almost always reward restraint. There is simply few incentives for bureaucrats (I use that word with full knowledge that I am one) to innovate.
If we had innovative bureaucrats, however, we could become a much more adaptable government without really changing our fundamental structures. Friedman talks about the U.S. "being China for a day" because China is not hindered by all the bureaucracy that is prevalent in the U.S. That's an interesting statement and a pretty clear recognition that in times of rapid change, such as now when you have 40 year old women anonymously driving teens to commit suicide using a technology that didn't exist 15 years ago, the safety of anti-innovation, slow bureaucratic structures is less important than the need for government to adapt to new realities quickly. We need to punish Lori Drew. It would be good for society if we did. But, our anti-innovation bureaucracy simply didn't keep up, even when there were clear signals that this was a problem.
I think our government needs to consider driving innovation not just in the private sector toward green technologies, biotech, infotech and all those other techs ... but we need to start actively driving innovation in the public sector as well. Lots of revolutionaries in this era have already arrived and some have even started to gray. We are transitioning from the initial stages of revolution, when a few people make radical changes, to a more lasting stage when the rest of us slowly adapt to those societal changes. We are in a period of adaptation, more than anything, but I fear our government is not yet there.